Shipping Policy


Policy Overview

This Shipping Policy formulates standardized, unified, and transparent logistics distribution rules for all orders generated on our ecommerce platform, applicable to all global individual consumers and institutional purchasers who place orders and purchase commodities on the platform. The policy clarifies the core specifications of order processing, shipment arrangement, global delivery standards, freight rules, delivery cycle, order tracking, and abnormal shipping handling, aiming to ensure that all users can obtain clear, predictable, and standardized logistics services during the online shopping process. All shipping services implemented by the platform strictly follow unified operational standards, without regional differentiated rules, so as to maintain the fairness, stability, and consistency of global shopping experience.

Order Processing and Shipment Timeline

After the customer successfully submits an order and completes the payment verification, our professional order processing team will immediately carry out order review, product picking, quality recheck, packaging and warehousing operations. The platform implements a unified shipment cycle standard, and all valid orders will be arranged for shipment within 1 to 3 working days. The working days here exclude official holidays, statutory rest days and special system maintenance periods, ensuring that all paid orders can obtain rapid processing priority. For peak shopping seasons, large-scale promotional activities and order volume surge periods, we will still strictly abide by the basic shipment cycle and adjust internal staffing and operational efficiency to ensure no delay in conventional order shipment.
Before each product is shipped, we will carry out secondary quality inspection and standardized packaging treatment. The inspection items include product appearance integrity, functional completeness, size matching, no damage or dirt, and complete accessory configuration. The packaging process adopts professional shockproof, compression-resistant and dust-proof packaging materials suitable for footwear products, which can effectively avoid product damage, extrusion deformation and dirt contamination during long-distance global transportation, and ensure that the products received by customers are intact and consistent with the order description.

Global Delivery Scope and Cycle Standard

Our platform supports global cross-border distribution services, covering most mainstream consumption regions and countries around the world. In order to simplify the shopping process and unify user expectations, we implement a unified global delivery cycle standard for all orders. Regardless of the customer’s order destination, including domestic and overseas regions, the standard delivery time from shipment to customer receipt is 6 to 12 working days. This unified cycle standard eliminates the regional differentiated delivery time setting, enabling every global user to accurately predict the order arrival time and arrange personal consumption plans reasonably.
The 6-12 days delivery cycle is calculated based on the official shipment time of the order, including international logistics transportation, customs clearance inspection, regional terminal distribution and other all-link time consumption. We have established long-term cooperative relations with many high-quality global logistics service providers, which can ensure the stability of transportation channels and the efficiency of customs clearance processes. For conventional orders, the logistics process is smooth and efficient; for individual regional orders affected by objective factors such as local customs policy adjustment, regional traffic control and extreme weather, we will actively track the logistics status and synchronize the latest progress to users in a timely manner.

Freight Charge Standard

In order to bring users the most cost-effective shopping experience, our platform implements a full-scale free shipping policy for all commodities. All products displayed and sold on the official platform do not generate any freight, handling fee, logistics service fee and other hidden charges. No matter the quantity of a single order, the total order amount, and the delivery destination region, all orders can enjoy zero-freight distribution services. This long-term stable free shipping rule is an official benefit adhered to by the platform, without threshold restriction, time limit restriction and regional restriction.
All freight costs in the whole process of order shipment, transshipment and terminal distribution are fully borne by the platform, which effectively reduces the comprehensive shopping cost of users. Customers only need to pay the commodity price displayed on the official page during the payment process, without any additional logistics-related expenses. The unified US dollar settlement mode is adopted for all orders, and the freight-free rule is synchronized with the settlement standard to ensure transparent and consistent order cost accounting.

Order Logistics Tracking Service

After the order is successfully shipped, the platform will automatically generate a unique logistics tracking number and synchronize the tracking information to the user’s order background in real time. Users can query the real-time logistics status of the order through the official order management page at any time, including shipment confirmation, transportation departure, international transshipment, customs clearance completion, terminal distribution and arrival signing and other full-link node information. The logistics tracking system maintains real-time data update to ensure that users can master the order dynamics accurately.
Our customer service team will monitor the logistics status of all orders in real time. For orders with abnormal logistics stagnation, delayed update and other problems, we will take the initiative to verify the cause of the abnormality and coordinate with the logistics service provider to solve it as soon as possible, and feed back the processing result to users in a timely manner. Users can also consult the customer service team at any time for order logistics problems to obtain professional and timely reply and solution support.

Delivery Receipt and Abnormal Processing

After the goods arrive at the destination, the local terminal logistics provider will complete the door-to-door delivery service according to the user’s reserved delivery address. Users are required to check the integrity of the package and the consistency of the goods in time after receiving the goods. If the user fails to receive the goods normally due to incorrect address filling, personal unreceipt and other personal reasons, the platform will assist in coordinating secondary delivery, and the relevant logistics processing will follow the unified industry standard.
In case of package damage, product loss, wrong goods and other abnormal problems caused by logistics transportation, users can initiate a consultation and feedback through the official customer service channel within a valid time. We will verify the abnormal situation through the logistics record and product inspection results, and provide targeted solutions such as re-delivery, replacement and after-sales compensation according to the actual situation, so as to fully protect the legitimate rights and interests of users in the logistics link.